• Free worldwide standard shipping on orders over $79

• Tracking info will be emailed within 48 hours after order departure

• Orders may take 1-5 business days to process

• We accept returns of unworn, unwashed, and undamaged items within 14 days after your last item’s arrival date

• Refund for return can only be issued via the original payment method or store credit

• No exchange at the moment

• Due to the impact of COVID-19 and increased order volumes, orders may be delayed.

• Who is itsy?

Itsy was established by two Cambridge graduates amid the height of the outbreaks of COVID-19 in 2021.

Styling ourselves as an Asian-pop-culture fashion brand, we push the envelope to provide the best fashion to "Bitsy", who show their belongingness towards self-love and express who they are and what they want.

• Who is Bitsy?

Bitsy is the official fandom name of itsy.

We are minuteness compared to the vastness of the universe. None the less, itsy believes that itsy-Bitsy together can climb up the waterspout ultimately.